es

Carmen 

García Marchal

DESCARGAR CURRICULUM

Servicio Post Venta

Email: carmen@comercialbike.com

Perfil

Experiencia en atención al cliente en el sector del lujo.

 Alto grado de autonomía en la gestión y coordinación administrativa. Gran capacidad para trabajar en equipo y adaptarse al cambio.

Responsable, resolutiva, con iniciativa, con capacidad de mediación. 

Información Académica

Técnico  Administrativo -  Ciencias Sociales 

Idiomas y Habilidades

Experiencia Laboral

Julio 2023 - Actualidad

CAPGEMINI Engineering, for Stellantis -inside ICT Sales & Marketing IT Consultant and Analyst. SPOC. Run Country Manager.

Task performed:

Run -User Proximity CRM & QUALITY& DIGITAL Support Central point between a client and several service providers. Join communication, streamline processes, and ensure perfect coordination between different functions or service areas.

Enero 2001 – Octubre 2021 

GUCCI Watches & Jewelry - Luxury Timepieces España- After sales Service

Task performed:

After-sales service, CRM service.Coordinator of the Customer and After-Sales Service Department. Coordinator of external teams, national and international. Quality Control and Repair warranty supervisor.Administration, management, mediation and incident resolutions.Supply chain and operations, (management / billing and shipments of orders and repairs)

Octubre 2000 - Diciembre 2001

CT Citytime Inc. After Sales & Customer Service Support. Wholesale support. Supply ChainTask

Task performed:

After Sales & Customer Service Support, (coordination / processing of customer demands).Incident resolutions. Stock control.Supply chain and operations, (management, orders, invoicing, shipments of orders and repairs).

Enero 1995- Octubre 2000 

MEYER ESTUDIO SL, Founding Partner, Project Manager, Team leader

Task performed:

Assistant HR Director (interviewing and resource piloting). Commercial (buying and selling materials). Scheduling (planning/adjusting tasks according to events). Communication (with collaborating companies). T.eam Leader (coordination / distribution / prioritization of the tasks of the team of 20 people according to the needs of the department).Customer service (responsible for the physical customer service (high level).

Septiembre 1989 - Junio 1990 

Galerías Preciados SA, Sales Partner

Task performed:

Assistant to the departmental team, sales management, collections and customer service, multi-tasking, and stock control.