PROFILE
Experience of customer service in the luxury sector.
High degree of autonomy in administrative management and coordination.Strong ability to work in a team and adapt to change.
Responsible, decisive, initiativetaking, with mediation skills
ACADEMIC TRAINING
High School Social Sciences Administrative Assistant Technician.
LANGUAGES & SKILLS
WORK EXPERIENCE
July 2023 - Actually
CAPGEMINI Engineering, for Stellantis -inside ICT Sales & Marketing IT Consultant and Analyst. SPOC. Run Country Manager.
Task performed:
January 2001 – October 2021
GUCCI Watches & Jewelry - Luxury Timepieces España- After sales Service
Task performed:
After-sales service, CRM service.Coordinator of the Customer and After-Sales Service Department. Coordinator of external teams, national and international. Quality Control and Repair warranty supervisor.Administration, management, mediation and incident resolutions.Supply chain and operations, (management / billing and shipments of orders and repairs)
January 2001- December 2001
CT Citytime Inc. After Sales & Customer Service Support. Wholesale support. Supply ChainTask
Task performed:
After Sales & Customer Service Support, (coordination / processing of customer demands).Incident resolutions. Stock control.Supply chain and operations, (management, orders, invoicing, shipments of orders and repairs).
January 1995- October 2000
MEYER ESTUDIO SL, Founding Partner, Project Manager, Team leader
Task performed:
Assistant HR Director (interviewing and resource piloting). Commercial (buying and selling materials). Scheduling (planning/adjusting tasks according to events). Communication (with collaborating companies). T.eam Leader (coordination / distribution / prioritization of the tasks of the team of 20 people according to the needs of the department).Customer service (responsible for the physical customer service (high level).
June 1990- September 2000
MEYER MADRID SL, Store manager, Team Leader
Task performed:
Assistant HR Director (interviewing
and resource piloting). Commercial (buying and selling materials). Scheduling
(planning/adjusting tasks according to events). Communication (with
collaborating companies).Team Leader (coordination / distribution / prioritization
of the tasks of the team of 20 people according to the needs of the
department).Customer service (responsible for the physical customer service
(high level).
September 1989 - June 1990
Galerías Preciados SA, Sales Partner
Task performed:
Assistant to the departmental team, sales management, collections and customer service, multi-tasking, and stock control.